The use of telephone as means of communication has never been outdated. People from all walks of life are still using the telephone as the fastest way to communicate. However, you need to maintain the proper telephone etiquette since the way you communicate may either make or break your personal image as well as your partnership with others. Below are helpful guidelines that can help you improve your manners while having a conversation on the telephone.
Preparing for a call
Despite the fact that several people make phone calls regularly, having the proper groundwork can give you the assurance that you will have a clear (not choppy) conversation with the other person who is over the line. While preparing, you must set your attention on what you are suppose to say. It will be best for you to list down all you wanted to say in order not to miss out anything. This is vital most especially during business-related phone calls. It is advisable to take notes for important facts you need to consider later after the conversation.
Starting the conversation right
How you open the conversation will give an indication on how the whole phone conversation will go on. With this, it is important that you start the conversation right. You need to consider providing polite or impressive greetings. Nonetheless, you must do it naturally. Yes, avoid starting your call with words that will startle the other person, and would make him feel intimidated.
Building rapport
It is always important that you give importance to create a good rapport most especially when you are doing business calls. Since, this can be a good way to get the favor that you need from the other person. If you make the other person feel comfortable, there is a higher chance that the person will have an interest with what you will say.
Speaking clearly
Well, this telephone etiquette rule must not only be applied on phone conversations, but also personally. Furthermore, your ability to make a conversation clear and proper will guarantee that the communication will be smooth. Despite the fact that the telephone is one of the latest and most popular devices to speak with people, you should not forget to deliver your sentences clearly. Speak in a low tone but, in a friendly manner.
Having proper tone
The tone of your voice is a nonverbal aspect that will surely reflect on your personality as well as your capability to communicate properly. With this, it is vital that you do evaluation with the tone of your voice. If, you are careful of not using high pitch and high volume voice then, you will prevent any misinterpretation.
Speak positive
You need to be careful with the words that you will use. By being sensitive, you will be able to avoid on offending the person who is on the other line.
Pay attention to the other person speaking
Given that they set their attention when you have spoken to them, you also need to return the favor, since it is the best and most proper thing to do. Listen carefully and affirm every time to let the other person be aware that you are still on the line and is listening to what he is saying. Failing to do these would make the other person feel that you are not listening. This might ruin important transaction or will ruin relationship.
Take into account the Golden Rule
Treat other people the way they want them to treat you. With this, you guarantee that you will be able to achieve a good conversation, which may lead to a good relationship or partnership.
Tina D Fletcher is a guru about proper etiquette both in social and business situations. She has written several ebooks that are very helpful on promoting self-confidence through proper etiquette.
